Werkara AG ("Werkara", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect personal data of service providers ("Taskers") and clients who use our platform.
1. Controller and Contact
The controller responsible for data processing is:
Werkara AG
Email: support@werkara.com
Website: www.werkara.com
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at the above email address.
2. Scope of this Policy
This Privacy Policy applies to all processing of personal data:
- through our website and web forms;
- in the operation of our service provider database and client-matching platform;
- in related communication, advertising, and promotional activities.
3. What Data We Collect
We collect only the data necessary to operate our services. Depending on your role and interaction with us, this may include:
3.1. From service providers ("Taskers")
- Name, contact details (email, phone, address or location);
- Description of offered services and service area;
- Professional information (experience, portfolio, availability, rates, etc.);
- Communication with us or clients via the platform;
- Consent records (date/time, IP address, etc.).
3.2. From clients or users seeking services
- Name and contact details;
- Service request details;
- Communication with Taskers and Werkara.
3.3. Technical data
- IP address, device and browser type, access logs;
- Cookies or similar technologies for analytics and performance (see Section 9).
4. Purpose of Processing
We process personal data for the following purposes:
- To register and manage Taskers and their service profiles.
- To match Taskers with clients and facilitate contact.
- To operate and improve our website and platform.
- To communicate with users (support, service updates, marketing).
- To comply with legal obligations and prevent misuse or fraud.
- To conduct anonymised analytics for improving user experience and advertising.
5. Legal Basis for Processing
Processing of personal data is carried out in accordance with the Swiss Federal Act on Data Protection (FADP).
We rely on the following legal bases:
- Consent (Art. 6 para. 2 FADP) – e.g., when you submit the registration form or agree to marketing;
- Performance of a contract – to provide our matching and communication services;
- Legitimate interests – e.g., platform operation, analytics, fraud prevention;
- Legal obligations – where data processing is required by law.
6. Data Sharing and Disclosure
We may share your personal data with:
- Clients who request services that match your profile;
- Service providers / IT partners who host or maintain our systems (under strict confidentiality and data-processing agreements);
- Authorities if required by law or legal process.
We do not sell personal data.
7. Cross-Border Data Transfers
If we transfer data outside Switzerland (e.g., to hosting providers or partners in the EU or elsewhere), we ensure:
- the country has been recognized by the Federal Council as having adequate data protection; or
- we use contractual safeguards (e.g., standard contractual clauses); or
- we obtain your explicit consent before transfer.
8. Data Retention
We retain personal data only as long as necessary for the purpose for which it was collected:
- Active Tasker data: stored while you are registered.
- Contact and communication data: retained for up to 24 months after last interaction.
- Legal and accounting records: retained as required by Swiss law.
After that, data is securely deleted or anonymised.
9. Cookies and Analytics
We use cookies and similar technologies to:
- enable core website functions;
- measure site usage and performance;
- improve our services and user experience.
You can manage cookie settings in your browser or opt out of non-essential cookies via our cookie banner.
10. Your Rights
Under the FADP, you have the right to:
- Access your personal data;
- Rectify inaccurate or incomplete data;
- Delete your data ("right to be forgotten");
- Restrict processing;
- Object to processing;
- Data portability.
To exercise these rights, please contact us at support@werkara.com.